If you would like to set up regular rent payments, you can do this by:
Direct Debit
We can arrange for your bank to make weekly, fortnightly or monthly payments.
Click here to set up a Direct Debit.
Recurring Payment Facility
We can arrange for agreed payments to be charged to a debit card weekly, fortnightly or monthly.
To get help and support to set this up, please complete a form by clicking here.
You can also set up a standing order, with your bank. This is a regular payment that can be sent on a specified date from your bank.
Pay your rent online with allpay
You can pay your rent and other one-off payments online by visiting our secure payment site, set up with our partner – allpay. All you will need is your tenant details and a credit or debit card. Go to the allpay website or call the automated IVR line.
The allpay app is available to download from the Apple App Store and Google Play. It’s free of charge and you can pay bills at the touch of a button. You can also store your payment reference numbers, bankcard details and payment amounts, so you don’t have to enter them every time. For security, you can create a four-digit pin number.
PayPoint
You can use your payment card wherever you see the PayPoint sign.
Post Office
Pay by cash, cheque or debit card at any Post Office using your payment card.
Telephone
Call our automated payment service on 0300 123 55 22 and listen for the automated payment option. You will need to have your payment card and credit or debit card to hand. Alternatively, you can call allpay on 0330 041 6497 (normal network charges apply).
Text Payment
Register online at www.allpayments.net/textpay to start texting your payments. You will need a UK-registered mobile phone, your payment card, a credit or debit card and an email address.
All you need to do is text 81025 with the following details: “Pay (enter your allocated password)” followed by the amount you want to pay and the last four digits of your credit or debit card.
From your feedback, we know that understanding and viewing them can be overwhelming, especially if you are struggling to pay or trying to get back on track with your payments. We have produced some information to help you understand your rent statement and answer any questions you may have.
Click here to view frequently asked questions.
Housing Perks, a free discount app for tenants, has launched a new feature that lets you pay money towards rent using the mobile app.
You can use the app to buy vouchers and save money. The savings you make by purchasing the voucher can be put towards your rent.
To find out more about how it works and how to download the app, click here.
If you would like a refund, we will need to consider the amount of credit you have on your account. We usually keep and not refund the amount agreed in your payment cycle, whether you pay fortnightly or weekly – this will keep you rent in credit. If you have more than this, you can request a refund by clicking here.
Your wellbeing is important to us. If you are experiencing any financial difficulty, then we want to help by offering flexibility in terms of paying your rent and working together to find solutions to help you.
You can speak to us by calling 0300 123 5522 or you can complete an online form here, and we will be in touch.
You can also find lots of useful information on managing your money by visiting our money support webpage by clicking here.
We have lots of information available to help you, from budgeting and debt advice to support with maximising your income.
If you’re struggling with debt our expert Money Advice Service is here to help by offering a free and impartial advice service.
If you need help, we want you to know you are not alone.
Click here to find out more.
If you would like to set up regular rent payments, you can do this by:
Direct Debit
We can arrange for your bank to make weekly, fortnightly or monthly payments.
Click here to set up a Direct Debit.
Recurring Payment Facility
We can arrange for agreed payments to be charged to a debit card weekly, fortnightly or monthly.
To get help and support to set this up, please complete a form by clicking here.
You can also set up a standing order, with your bank. This is a regular payment that can be sent on a specified date from your bank.
Pay your rent online with allpay
You can pay your rent and other one-off payments online by visiting our secure payment site, set up with our partner – allpay. All you will need is your tenant details and a credit or debit card. Go to the allpay website or call the automated IVR line.
The allpay app is available to download from the Apple App Store and Google Play. It’s free of charge and you can pay bills at the touch of a button. You can also store your payment reference numbers, bankcard details and payment amounts, so you don’t have to enter them every time. For security, you can create a four-digit pin number.
PayPoint
You can use your payment card wherever you see the PayPoint sign.
Post Office
Pay by cash, cheque or debit card at any Post Office using your payment card.
Telephone
Call our automated payment service on 0300 123 55 22 and listen for the automated payment option. You will need to have your payment card and credit or debit card to hand. Alternatively, you can call allpay on 0330 041 6497 (normal network charges apply).
Text Payment
Register online at www.allpayments.net/textpay to start texting your payments. You will need a UK-registered mobile phone, your payment card, a credit or debit card and an email address.
All you need to do is text 81025 with the following details: “Pay (enter your allocated password)” followed by the amount you want to pay and the last four digits of your credit or debit card.
From your feedback, we know that understanding and viewing them can be overwhelming, especially if you are struggling to pay or trying to get back on track with your payments. We have produced some information to help you understand your rent statement and answer any questions you may have.
Click here to view frequently asked questions.
Housing Perks, a free discount app for tenants, has launched a new feature that lets you pay money towards rent using the mobile app.
You can use the app to buy vouchers and save money. The savings you make by purchasing the voucher can be put towards your rent.
To find out more about how it works and how to download the app, click here.
If you would like a refund, we will need to consider the amount of credit you have on your account. We usually keep and not refund the amount agreed in your payment cycle, whether you pay fortnightly or weekly – this will keep you rent in credit. If you have more than this, you can request a refund by clicking here.
Your wellbeing is important to us. If you are experiencing any financial difficulty, then we want to help by offering flexibility in terms of paying your rent and working together to find solutions to help you.
You can speak to us by calling 0300 123 5522 or you can complete an online form here, and we will be in touch.
You can also find lots of useful information on managing your money by visiting our money support webpage by clicking here.
We have lots of information available to help you, from budgeting and debt advice to support with maximising your income.
If you’re struggling with debt our expert Money Advice Service is here to help by offering a free and impartial advice service.
If you need help, we want you to know you are not alone.
Click here to find out more.
