You can contact our Adaptations Team if you think you need an adaptation. The quickest and easiest way to do this is by filling in our online adaptations form. Click here to request an adaptation online

You can also request an adaptation by calling 0300 123 5522 or by emailing hello@forhousing.co.uk. 

What happens after you’ve requested a new adaptation?

We will respond to all adaptation enquiries within 5 working days. A member of the Adaptations Team will talk to you about your needs and explain the next steps.

We aim to be clear and open about how long things usually take. Some adaptations are straightforward, while others need specialist reports or materials.

Keeping you informed

We understand that waiting for adaptations can be stressful. We promise to keep you updated if timescales change, explain any delays and why they have happened and let you know who to contact if you have questions

Minor adaptations are smaller changes that we can usually arrange ourselves.

Examples include:

• Grab rails
• Handrails
• Small access changes
• Minor alterations to bathrooms or doors

Once agreed, most minor adaptations are issued to our contractor within 30 days for completion.

Some adaptations may take longer if:

• Specialist materials are needed
• The work is more complex
• Additional planning is required

If this applies, we will keep you informed.

Major adaptations are more complex and usually require a recommendation from an Occupational Therapist.

Examples include:

• Level-access showers
• Stairlifts
• Significant changes to kitchens or bathrooms

Occupational Therapy and working with local authorities

ForHousing works closely with local authorities and Occupational Therapy services to make sure tenants get the right support.

Because arrangements vary by area, the referral process and timescales can be different depending on where you live. We will always explain what applies to you.

• If you live in Salford, we will request an Occupational Therapy assessment within 5 working days after we receive your application.
• If you live in Knowsley, you will need to contact the Occupational Therapy service directly. You can find out more about how to do this here.
• If you live in Oldham, all referrals must be made through your GP service.

Once we receive an Occupational Therapy recommendation, we will make a decision on the adaptation within 10 working days. We will write to you to confirm the outcome and explain what happens next.

Often the answer is yes – but we need to chat to your first to make sure they’re safe and will not cause any lasting damage. Contact us and we’ll come up with a plan together.

Please do not carry out work on your home without permission as you could be putting yourself, and your community, at risk.

This could range from works on your bathroom like installing a new bathroom suite with an over-bath shower, laying vinyl flooring, and tiling the walls, to replacing your kitchen to install new kitchen units.

We’ll discuss with you a suitable, safe layout and offer you a choice of colours. Any demolition work, like removing walls, will be completed by us, as will any electrical, plumbing or gas pipework alterations.

We might also want to improve your heating and electrics. This would include projects like installing a new heating system, gas fires, replacing gas warm air systems and electrical heating systems, or installing a new energy efficient boiler.

We may want to make electrical installations safer, replacing old fuse boxes with modern circuit breakers, or replace old electric wiring.

This could range from removing and replacing existing timber doors, single glazed or defective windows, roof tiles or slates, gutters and downpipes, or works to improve boundaries to your home.

We’ll also ensure that your roof insulation meets our thermal standards and your home is suitable install cavity wall insulation.

To ensure you’re living in the best home possible, we carry out cyclical maintenance works. This covers jobs like checking and repairing gutters and downspouts, painting exterior woodwork, checking window seals, repointing and cleaning exterior uPvc.

We’re committed to continually improving your home to be environmentally friendly and ‘green’. We will adopt a ‘fabric first’ approach such as improving wall insulation to ensure your home is thermally efficient.

We will evaluate new technologies as they are developed to see if they are suitable for installing in ForHousing homes. Our aim is to ensure ForHousing homes reduce their environmental impacts and make them cost effective for our tenants to live in.

Your neighbourhood environment is important to us too, we may make improvements to your property such as installing new boundaries or create communal improvements to green spaces or to ensure we provide safe adequate parking.

There may be times where we need a helping hand from you to make sure the works are completed as smoothly, and efficiently, as possible.

This may include:

• Provide access to all rooms in your home, as needed
• Taking up floor coverings like carpet, and refit them afterwards or, alternatively, lifting laminate flooring.
• Moving furniture or garden plants away from areas where work is being completed
• Packing away valuables, ornaments, pictures, mirrors, clocks, and other loose items

Also, there may be times where we need to turn off the water supply, so keep a kettle filled with water for your tea or coffee and pop your microwave into another room so you can keep using it.